Implementation Department

If you are interested in applying for a position, please email your resume and salary history to careers@compulinkadvantage.com.  No phone calls, please.  Principals only.

Implementation Coordinator

Job Responsibilities:

This position is responsible for providing quality outcomes in a fast-paced environment by taking ownership of assigned client calls and projects ensuring timely resolution.  Team members respond to client requests distributed via an electronic queue system and have a high degree of interaction by telephone with client (provider) office staff.  Routine duties include but are not limited to: Implementing the software in new offices from initial contact through post go-live launch, assisting existing practices with the implementation of new features, troubleshooting software-related issues within Advantage software, troubleshooting questions on Advantage Reports, installing software upgrades, troubleshooting software anomalies, as well as continually following up on unresolved support tickets and keeping the number open under the maximum allowed.  As a member of our product support team, you will be expected to:

• Manage and complete full implementations from beginning to end of lifecycle
• Completion of Add-On projects assigned by management which are established when clients purchase (or are given) new features
• Explain project goals to clients and assist them with completion of tasks and understanding their role in the timely completion
• Set and continually oversee proper project expectations with clients and team members
• Identify and resolve any potential issues within the projects to alert the client and work toward a successful resolution.
• Document all progress, issues and resolutions within Compulink’s Client Advantage Software, according to Compulink Policies.
• Working the Call Queue, according to the prioritization schedule set forth by Compulink, to answer client questions and concerns.  This includes the following tasks (for full list of tasks, reference the Custom Care Policies and Implementation Policies and Procedures as well):
• Assist other project team members within the department with their tasks to facilitate quickest response and resolution of client issues

Requirements:

• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience at working both independently and in a team-oriented, collaborative environment
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently
• Flexible during times of change to meet company and client needs
• Persuasive, encouraging, and motivating
• Ability to bring project to successful completion within appropriate timeline
• Strong written and oral communication skills